Privacy Policy

We collect information that helps us provide and improve our services, including:

a. Personal Information:

• Name, phone number, email address, and delivery address.
• Account login details (if you register).
• Payment details such as transaction references (we do not store card or Mobile Money PINs).

b. Transaction Information:

• Products ordered, delivery details, payment method, and order history.

c. Technical and Usage Data:

• IP address, browser type, device information, and how you interact with our site or app.

We use your personal information to:

• Process and deliver your orders.
• Contact you regarding your orders, deliveries, or support requests.
• Send receipts, order updates, and promotional offers (if you consent).
• Improve our website, services, and customer experience.
• Comply with legal and tax obligations under Ghanaian law.

• All payments are processed securely via approved payment gateways or MoMo platforms (MTN, Vodafone, AirtelTigo).
• We never request or store your Mobile Money PIN, OTP, or full card details.
• Always verify that you are using our official website or app before making any payment.
• If you suspect fraudulent activity, contact your mobile network provider and notify us immediately.

• Your data is stored securely on protected servers within or outside Ghana, in accordance with the Data Protection Act, 2012 (Act 843).
• We apply reasonable administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse.
• Access to your personal information is restricted to authorized employees who need it to process orders or provide customer support.

We do not sell or rent your personal information. However, we may share your data only in the following cases:

• With trusted service providers (delivery companies, payment processors) who help us fulfill your order.
• When required by law, court order, or government regulation.
• To prevent fraud, enforce our Terms, or protect our rights and safety.

All third-party partners are required to comply with Ghana’s Data Protection Act.

• Our website may use cookies to enhance your browsing experience and improve site functionality.
• You can choose to accept or decline cookies in your browser settings.
• Disabling cookies may limit some website features.

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to inaccurate data.
• Withdraw consent for marketing communications.
• Request deletion of your personal information, subject to legal and transactional limits.

You can exercise these rights by contacting us at support@ecoauraagro.com.

We retain your personal data only as long as necessary to:

• Fulfil your orders and provide customer service.
• Comply with tax and legal requirements.
• Maintain transaction records for business and audit purposes.

• Our services are not intended for children under 18 without parental or guardian consent.
• We do not knowingly collect personal information from minors.

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices or content of such external sites.

• We may update this Privacy Policy periodically.
• Revisions will be posted on this page with a new “Last Updated” date.
• Continued use of our services after such updates constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: info@ecoauraagro.com
• Phone/WhatsApp: +233594668152
• Business Address: P O BOX TN 150, Accra, Ghana